Return & Refund Policy

At Shoe Mist, we want you to be happy with your purchase. If you are not satisfied with your order, you may request a return or exchange within 4 days of receiving your order.

Return Conditions

To be eligible for a return:

• The return request must be made within 4 days of delivery.

• Shoes must be unused, unworn, and in their original condition.

• The original shoe box/packaging must be included and in good condition.

• The product must not have any signs of damage, dirt, washing, or wear.

• Proof of purchase or order details may be required.

Refunds

Once we receive and inspect the returned product, we will confirm whether it qualifies for a refund.

Approved refunds will be processed after the returned item passes our quality check. Refund timing may vary depending on the payment method and financial institution.

Exchanges

If you received the wrong size, wrong product, or a defective item, please contact us within 4 days of delivery. We will review your request and, where applicable, arrange an exchange.

Non-Returnable Items

Items that have been worn, damaged by the customer, or returned after the 4-day return period may not be eligible for return or refund.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact Shoe Mist as soon as possible, preferably within 4 days of delivery, with your order details and photos of the item.

Return Shipping

Return shipping charges may apply depending on the reason for the return. If the item is incorrect or defective due to an error on our part, we will review the case and provide the appropriate solution.

Contact Us

For return or refund requests, please contact Shoe Mist with your order number and reason for the return.

Important: All return requests must be submitted within 4 days of receiving the order.